Privacy Policy

General Information:

When you visit our website, various types of information are collected, including the IP address from which you access the site, the browser version and type used to access the site, the operating system used, the domains, and the time of the request.

This information does not allow us to identify the user, nor is that our objective. We use the collected information solely for statistical purposes, primarily to improve the content and presentation of our website.

Please note that we may collect additional data, such as your name, postal and email addresses, and phone number, which you voluntarily provide while browsing our site. You can also pay for and use our services using a pseudonym or anonymized data, without providing us with the aforementioned personal data.

Users have the right to inquire about, access, rectify, object to, and request the deletion of their personal data for legitimate reasons.

To exercise this right, the data subject must contact the data controller or the data protection officer, if one has been appointed, at the following address: hotel@hotelchateaudeau.com. Users also have the right to lodge a complaint with a supervisory authority (CNIL).

We retain your personal data for 3 years to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Please note that we may need to retain certain information for archiving purposes and/or to complete transactions (for example, when you make a purchase or reservation), and in such cases, you will not be able to modify or delete personal data you provided after that purchase or reservation.
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Cookies:

This website uses cookies to collect data for statistical purposes.

Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and thus provide us with key data that helps us facilitate navigation. If cookies are stored on your computer, you will not need to enter all the required data to access this site every time you visit. This data allows us to personalize our website to match your tastes and needs; this is part of our overall efforts to offer you seamless access to our pages and services. If you do not wish for cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To learn how to configure your browser regarding cookie management, please refer to your browser's help center. You can delete cookies already stored on your computer at any time. Please note that blocking cookies may limit access to certain functions of our site and result in a diminished streamlined experience.
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Disclosure of Data to Third Parties:

Unless otherwise stated in this declaration, all data you share with us, or that we collect from you when you browse our site, will be kept confidential and will not be disclosed to third parties, unless required by law or if the data must be transmitted for the performance of the contractual relationship you have entered into. Third-party companies and associates, including online payment companies, will only have access to this data when necessary for processing your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum. We also enforce a strict data protection policy regarding the personal data you provide to us or that we obtain. By following this guideline, we comply with the provisions of data protection legislation. Please note that we are not responsible for data you communicate to other service providers. We only take measures to ensure that any data concerning you communicated by other service providers is communicated in full compliance with the requirements of data protection and privacy laws, as mentioned in our privacy policy.
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Google Analytics:

This website uses Google Analytics, an analytics service operated by Google that helps websites understand how to customize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are unable to identify who visits our site. To learn more about Google Analytics, please visit the official page.
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Google Ads:

We use Google Ads for online advertising purposes. The Google Ads program allows us to display relevant advertisements based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Thanks to Google Ads, we are able to personalize our marketing efforts to meet your needs and display only the advertisements that are likely to interest you.
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Facebook: Custom Audience Pixel (custom audience from your website):

A Facebook Custom Audience Pixel is a piece of code installed on each page of your website that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. Among the information collected by the pixel are the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors when they access our site from different types of devices. We use this data for commercial purposes, and more specifically, to target advertisements using the Facebook advertising platform.
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Newsletter:

You will only receive advertising information via our newsletter if you authorize us to use your email address for this purpose. Our site or its affiliates will never send you newsletters or advertising emails if you have not subscribed. By subscribing to our newsletter, you can choose your areas of interest to receive related emails. We use this information, along with your personal data, to send you content that is relevant to you. If you wish to unsubscribe from our newsletter or advertising emails, you can click on the unsubscribe link located at the bottom of our emails.